Privacy Policy

This Privacy Policy ("Policy") describes how Chatverce ("Company," "we," "us," or "our") collects, uses, stores, processes, discloses, transfers, and handles your personal information in relation to your use of our WhatsApp business management platform, our website (chatverce.com), and our related services ("Services").

We may periodically update this Privacy Policy. If we make any material changes, we will provide notice through email to your primary account administrator and/or through platform notifications and/or other reasonable means of communication. Changes will also be posted on our website.

By using our Services, you consent to the collection and use of information in accordance with this Policy. If you do not agree with our practices, please discontinue use of our Services.

INFORMATION WE COLLECT

Our Privacy Policy covers two categories of information: personally identifiable information ("PII") and non-personally identifiable information ("NPII").

Personally Identifiable Information (PII)

PII includes information that can be used to identify, contact, or locate you or your authorized users, such as:

• Name and business contact information
• Email addresses and phone numbers
• WhatsApp Business account details
• Billing and payment information
• Business address and company information
• User authentication credentials

Non-Personally Identifiable Information (NPII)

NPII includes technical and usage information that cannot directly identify you:

• IP addresses and device identifiers
• Browser type, version, and operating system
• Cookies and tracking technologies
• Platform usage statistics and analytics
• Technical logs and performance metrics
• Geographic location data (country/region level)

WhatsApp Business Data

When you use our WhatsApp business management services, we collect and process:

• Message content and metadata (when using our platform)
• Contact lists and customer information you upload
• Message templates and automated response configurations
• Conversation analytics and business insights
• WhatsApp Business API integration data

PURPOSE AND USE OF INFORMATION

We collect and use your information for the following purposes:

USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience with our Services. By using our platform, you consent to our use of cookies.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand usage patterns and improve our services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and remarketing campaigns

We may use Google Analytics, Google AdWords, and other third-party analytics tools. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on or adjust your cookie preferences in your browser settings.

FINANCIAL INFORMATION SECURITY

Your financial information is handled with the highest level of security:

• All payment processing is handled by secure, PCI-compliant payment gateway partners
• Payment details (credit card, bank account information) are processed through encrypted channels
• We do not store sensitive payment information on our servers
• Transactions are protected by industry-standard encryption protocols
• Your financial data is never shared with unauthorized third parties

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, rent, or distribute your personal information to third parties, except as outlined in this Policy or with your explicit consent.

We may share information in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (cloud hosting, analytics, payment processing)
• WhatsApp Business API: With official WhatsApp Business API providers to facilitate messaging services
• Legal Compliance: When required by law, legal process, or to protect our rights and users' safety
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Emergency Situations: To prevent harm or protect the safety of our users or the public

DATA TRANSFER AND INTERNATIONAL PROCESSING

We may transfer your information to servers and service providers located in various countries to provide our services effectively. This includes:

• Cloud servers located in secure data centers worldwide
• Third-party service providers operating in different jurisdictions
• WhatsApp Business API infrastructure and related services
• Analytics and monitoring services for platform optimization

We ensure that all international transfers comply with applicable data protection laws and include appropriate safeguards to protect your information.

DATA SECURITY AND PROTECTION

We implement comprehensive security measures to protect your information:

THIRD-PARTY WEBSITES AND SERVICES

Our platform may contain links to third-party websites or integrate with external services. These third parties have their own privacy policies and terms of service that govern how they collect and use your information. We encourage you to review their policies before interacting with these services.

We are not responsible for the privacy practices of third-party websites or services, even if accessed through our platform.

DATA RETENTION AND DELETION

We retain your information only as long as necessary for the purposes outlined in this Policy:

Retention Periods:

• Account Information: Retained while your account is active and for 12 months after closure
• Message Data: Retained according to your settings (typically 30-365 days)
• Usage Analytics: Anonymized data may be retained indefinitely for service improvement
• Financial Records: Retained for 7 years for legal and accounting purposes
• Support Communications: Retained for 3 years to improve customer service

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

YOUR PRIVACY RIGHTS

You have the following rights regarding your personal information:

To exercise these rights, contact our privacy team at privacy@chatverce.com or use the data management tools available in your account dashboard. We will respond to your request within 30 days (or as required by applicable law).

CONSENT AND WITHDRAWAL

By using our Services, you consent to the collection, processing, and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at privacy@chatverce.com. However, withdrawing consent may limit your ability to use certain features of our Services or may result in account termination.

Upon withdrawal of consent, we will delete your information as soon as reasonably possible, in accordance with applicable laws and legitimate business requirements.

CHILDREN'S PRIVACY

Our Services are designed for businesses and not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

GRIEVANCE REDRESSAL

If you have any grievances regarding the processing of your personal information, please contact our Grievance Officer:

We will investigate and respond to all grievances in a timely manner and work to resolve any issues to your satisfaction.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

• Email notification to your primary account administrator
• In-platform notifications and announcements
• Updates posted on our website at chatverce.com
• Other reasonable means of communication

Your continued use of our Services after policy updates constitutes acceptance of the revised terms.

GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the applicable laws of India. By using our Services, you provide your consent to the jurisdiction of Indian courts for any disputes arising from this Policy.

CONTACT INFORMATION

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: