Terms of Service

1. Introduction and Acceptance

Welcome to Chatverce ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our customized WhatsApp business management platform, tools, and related services (collectively, the "Services") operated by Chatverce.

By creating an account, accessing our platform, or using any of our Services, you ("Client", "you", "your") agree to be legally bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you may not access or use our Services.

2. Service Description

Chatverce provides customized WhatsApp business management solutions, including but not limited to:

• WhatsApp Business API integration and management
• Automated messaging systems and chatbot development
• Customer relationship management (CRM) tools
• Message analytics and business intelligence
• Multi-agent support and team collaboration features
• Custom integrations with third-party business systems
• Message templates and broadcast management
• Contact list management and segmentation

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable notice to active subscribers.

3. Account Registration and Security

3.1 Account Creation

To use our Services, you must create an account by providing accurate, complete, and current information. You agree to update your account information promptly when it changes. Providing false or misleading information may result in immediate account termination.

3.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breaches
• Ensuring your team members' compliance with these Terms

3.3 WhatsApp Business Account Requirements

You must have a valid WhatsApp Business account and comply with WhatsApp's Business Policy and Terms of Service. You are responsible for obtaining and maintaining all necessary approvals from WhatsApp for your business use case.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website and may be updated periodically.

4.2 Payment Terms

4.3 Price Changes

We may modify subscription fees at any time. Price changes will take effect at the start of your next billing cycle. We will provide at least 30 days' written notice of any price increases. Continued use of our Services after price changes constitutes acceptance of the new pricing.

4.4 Refund Policy

Subscription fees are generally non-refundable. We may consider refund requests on a case-by-case basis for service outages, billing errors, or extraordinary circumstances. WhatsApp API usage fees and third-party service charges are non-refundable.

4.5 Usage-Based Charges

Some Services may incur additional charges based on usage (e.g., message volume, API calls). You will be notified of usage-based pricing and charged according to actual usage. You can monitor your usage through your account dashboard.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Services only for legitimate business communication purposes in compliance with all applicable laws and WhatsApp's policies.

5.2 Prohibited Activities

6. Content and Data

6.1 Your Content

You retain ownership of all content, data, and information you upload, transmit, or process through our Services ("Your Content"). You grant us a limited license to use Your Content solely to provide our Services.

6.2 Content Responsibility

You are solely responsible for Your Content, including:

• Ensuring accuracy, legality, and appropriateness of all content
• Obtaining necessary permissions and consents for data processing
• Complying with data protection and privacy laws
• Respecting intellectual property rights of third parties

6.3 Data Processing

We process Your Content only as necessary to provide our Services and in accordance with our Privacy Policy. We do not claim ownership of Your Content and will not use it for purposes other than service delivery.

7. Intellectual Property Rights

7.1 Our Property

The Chatverce platform, including all software, designs, text, graphics, interfaces, and other materials, is owned by Chatverce and protected by intellectual property laws. You receive only a limited, non-exclusive license to use our Services during your subscription period.

7.2 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our Services become our property and may be used to improve our Services without compensation to you.

7.3 Third-Party Rights

Our Services may include third-party components or integrations. You agree to comply with all applicable third-party terms and conditions, including WhatsApp's Terms of Service and Business Policy.

8. Service Availability and Support

8.1 Service Level

We strive to maintain high service availability but do not guarantee uninterrupted service. Scheduled maintenance and updates may cause temporary service interruptions.

8.2 Support Services

Support is provided according to your subscription plan. We offer various support channels including email, documentation, and premium phone support for higher-tier plans.

8.3 Third-Party Dependencies

Our Services depend on third-party services including WhatsApp Business API. Service disruptions caused by third-party providers are beyond our control, and we are not liable for such interruptions.

9. Termination

9.1 Termination by You

You may terminate your account at any time through your account dashboard or by contacting support. Termination will be effective at the end of your current billing period unless you request immediate termination.

9.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees when due
• Engage in activities that harm our Services or other users
• Violate WhatsApp's policies, resulting in API access revocation

9.3 Effect of Termination

Upon termination, your access to the Services will cease immediately. We will retain your data for 30 days to allow for data export, after which it will be deleted according to our Privacy Policy. Unpaid fees remain due after termination.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimers

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHATVERCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or customer information
• Business interruption or system downtime
• Third-party claims or actions
• Any other commercial damages or losses

Our total liability for any claims shall not exceed the amount paid by you for the Services in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Chatverce, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses arising from: (a) your use of the Services, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any third-party rights.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration, except for claims that may be brought in small claims court. Both parties waive the right to jury trial and class action proceedings.

13. General Provisions

13.1 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before becoming effective. Continued use of the Services after changes constitutes acceptance.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and Chatverce regarding the Services.

14. Contact Information

If you have questions about these Terms of Service, please contact us: